Terms & Conditions

Product refunds

Angel cleaning NZ limited reserves the right to accept or decline any order received over the internet. If we choose not to supply you we will refund your money in full. We accept no responsibility for any commercial loss or suffering if we are unable to supply the materials purchased. That said we will do our upmost best to meet and fulfill your requirements and provide the best possible service.

You may return all unopened items purchased at Angel cleaning within 07 days of the original invoice. The packaging must be in original condition and re-saleable.

If the error is on our part or goods are defective we will pay the return shipping costs. If you have ordered the incorrect product or too much product the shipping of items will be your responsibility. No products can be accepted back after 07 days from the invoice date unless faulty or defective. You will need proof of purchase (ie invoice, email contact or payment details) to return any item.

If you are returning items please email us first on to arrange a return number. This helps with the tracking process. Items returned will need to have this number attached.

Once we have received the items back we will issue payment through either direct bank deposit or cheque.

Please ship authorised returns to:

Angel cleaning NZ limited

26A Bayview Road,



For questions regarding our return policy please contact us at 021 123 1717

We are here to make your purchasing experience a pleasureable one with us. If you have any questions before or after making a purchase please feel free to contact us, we are always happy to help.

Terms & conditions :

1. We will make the final decision on pricing and services.
2. The price may vary depending upon the size of the house/rooms or commercial premises.
3. Carpet shampoo cleaning: We can try our best to remove stains from the carpet at request at extra cost but can not give you a guarantee to remove rigid or permanent carpet stain/mark.

4. Refund or Cancellation Policy: 

Any one-off cleaning job at least 24 hours notice of cancellation has been provided, the Company will not charge any cancellation fee. But if the cancellation is between 24 and 2 hours before the job, the Company is authorised to charge for 2 hours of Job Time, minimum $90+gst. If the cancellation is within 2 hours of the job, the Company is authorised to not issue a refund or any advance for the job or in case of no advance paid will be invoiced $150+gst. The cancellation fees shall apply at all times regardless of your or the Company’s decision to terminate your usage, disruption caused to our Software or Service either planned or unplanned or for any other reason.

5. Rescheduled Service: 

When a customer reschedules their service, the reschedule is treated as a cancellation and the standard Refund Policy applies as above no. 2

6. **Payment Terms**
6.1 Payment must be made either online banking, cash, or cheque either receipt of the invoice or same day after job is done.
6.2 Late payment will be charged a 30% interest penalty on the due amount.
6.3 We may allocate payments as we see fit notwithstanding any specific tender by you.
6.4 Payment of the amount owing shall be free of any counterclaim, set-off, deduction, or any other claim whatsoever.
6.5 If you do not pay the Account owing on time we may, at our option:
(a) suspend or restrict your use of the Services;
(b) terminate Services;
(c) Refer your account to our debt collection agency.
6.6 You shall be liable for ALL costs incurred by us in recovering any amount owing including debt collection agency commissions, fees and/or other charges, and legal costs.

7. ***Liability****
7.1. Whilst all care will be taken, we will not be liable to you, or any third party, for any:
(a) loss or damage to any property or its contents from any cause,
(b) breach of security;
(c) loss of profit; and
(d) Incidental, indirect special or consequential loss or damage.

7.2 The limitations and exclusions of liability in this clause 1 shall apply however liability arises, whether in contract, tort (including negligence), breach of statutory duty or otherwise.